Terms of Service

Effective Date: May 28, 2026  |  Last Updated: May 28, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizzana ("Company," "we," "us," or "our"), the operator of the website located at food-pizzana.digital (the "Website") and all related services, platforms, and digital tools made available through it.

By visiting, browsing, registering on, or placing an order through our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies incorporated herein by reference. These Terms apply to all visitors, registered users, customers, and any other individuals who access or use our services in any manner.

If you are using our Website on behalf of a business entity, organization, or employer, you represent and warrant that you have the authority to bind that entity to these Terms, and you agree to these Terms on behalf of that entity.

You must be at least 18 years of age, or the age of majority in your jurisdiction, to use our services without parental or guardian consent. By accepting these Terms, you represent and warrant that you meet this age requirement.

2. Description of Services

Pizzana is a food service business that provides customers with the ability to browse our menu, place online food orders, schedule deliveries or pickups, and interact with our brand through our Website and associated digital platforms. Our services include, but are not limited to:

• Online ordering of food and beverages, including pizzas, appetizers, desserts, and other menu items;
• Delivery services to eligible addresses within our designated service areas;
• In-store or curbside pickup options;
• Account creation and management for returning customers;
• Loyalty programs, promotions, and digital coupons (where available);
• Customer support through email and other communication channels;
• Informational content about our brand, ingredients, nutritional information, and locations.

We reserve the right to modify, expand, reduce, or discontinue any aspect of our services at any time and without prior notice, subject to applicable law. We are not liable for any losses or damages that may result from such changes.

All food items are subject to availability. Menu items, pricing, and availability may vary by location and are subject to change without notice. Images displayed on our Website are for illustrative purposes only and may not exactly represent the final product.

3. User Accounts and Registration

Certain features of our Website, including the ability to place orders and participate in loyalty programs, may require you to create an account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and current;
• Maintain the confidentiality and security of your account credentials, including your password;
• Accept full responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security.

We reserve the right to terminate or suspend your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to our business, other users, or third parties. You may not transfer your account to any other person or entity.

4. User Obligations and Prohibited Activities

As a condition of your use of our Website and services, you agree to comply with all applicable federal, state, and local laws and regulations. You further agree to use our services only for lawful purposes and in a manner consistent with these Terms.

4.1 General Obligations

• Provide truthful and accurate information when placing orders, creating accounts, or communicating with us;
• Ensure that your delivery address and contact information are correct and up to date;
• Be present to receive your order at the designated delivery time or pickup location;
• Treat our staff and delivery personnel with respect and courtesy;
• Pay for all orders placed through your account in full and in a timely manner.

4.2 Prohibited Activities

You agree that you will not engage in any of the following prohibited activities:

• Use our Website for any fraudulent, deceptive, or unlawful purpose;
• Place orders with no intention to pay or receive them ("fraudulent orders");
• Use another person's payment information without their explicit consent;
• Attempt to gain unauthorized access to any portion of our Website, our servers, or any systems or networks connected to our services;
• Introduce viruses, malware, spyware, or any other harmful code into our systems;
• Use automated tools, bots, scrapers, or data mining techniques to extract content or data from our Website without our express written permission;
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of our Website or its content for commercial purposes without our written consent;
• Post, upload, or transmit any content that is defamatory, obscene, harassing, abusive, threatening, or otherwise objectionable;
• Impersonate any person or entity, or falsely claim affiliation with any person or entity;
• Interfere with or disrupt the integrity or performance of our Website or services;
• Circumvent, disable, or otherwise interfere with security-related features of our Website;
• Violate any applicable federal, state, or local laws or regulations.

Violation of any of the above prohibited activities may result in immediate termination of your account, cancellation of pending orders, and, where applicable, referral to appropriate law enforcement authorities.

5. Orders, Payments, and Pricing

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected food items subject to these Terms. We reserve the right to accept or decline any order at our sole discretion. An order is confirmed only after you receive an order confirmation from us via email or on-screen notification.

Orders cannot be modified or canceled once they have been confirmed and preparation has begun. If you need to make changes to an order, please contact us immediately at [email protected], and we will do our best to accommodate your request, but we do not guarantee that modifications can be made once an order has been accepted.

5.2 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to applicable taxes. Prices may vary by location and may change without prior notice. We are not responsible for pricing errors caused by typographical mistakes, and we reserve the right to cancel orders placed at incorrect prices.

5.3 Payment Terms

We accept various forms of payment as indicated on our Website at the time of checkout, which may include major credit cards, debit cards, and other electronic payment methods. By submitting your payment information, you represent and warrant that:

• You are authorized to use the designated payment method;
• The payment information you provide is accurate and complete;
• You authorize us to charge the applicable fees to your payment method.

All transactions are processed through secure, third-party payment processors. We do not store your full credit card details on our servers. Your payment information is subject to the privacy and security policies of the respective payment processor.

5.4 Delivery Fees and Minimum Orders

Delivery fees, service charges, and minimum order requirements may apply and will be clearly disclosed at the time of checkout. These fees are subject to change without notice.

5.5 Refunds and Cancellations

Refunds may be issued at our sole discretion in cases where an order was incorrectly prepared, was significantly delayed, or could not be fulfilled. Refund requests must be submitted within 24 hours of the order being placed or delivered. We reserve the right to offer a replacement order or store credit in lieu of a monetary refund. Please contact us at [email protected] for refund inquiries.

6. Delivery Services

Delivery is available within designated service areas only. Estimated delivery times provided on our Website are estimates only and are not guaranteed. Actual delivery times may vary based on order volume, traffic conditions, weather, and other factors beyond our control.

We are not responsible for delays caused by incorrect or incomplete delivery addresses provided by the customer. You are responsible for ensuring that the delivery address is accessible and that someone is available to receive the order. If a delivery cannot be completed due to the customer's unavailability or inaccessible location, we may not be obligated to provide a refund.

7. Intellectual Property Rights

All content on our Website, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, data compilations, menu designs, trademarks, service marks, trade names, and software, is the exclusive property of Pizzana or its licensors and is protected under applicable United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and other applicable federal and state laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Website solely for personal, non-commercial purposes in accordance with these Terms. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works from any content on our Website;
• Use our trademarks, logos, or branding without our prior written consent;
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices;
• Use any content from our Website for commercial purposes without our express written permission.

Any unauthorized use of our intellectual property may constitute a violation of applicable law and may result in civil or criminal liability. We actively protect our intellectual property rights and will take appropriate legal action against infringers.

If you believe that any content on our Website infringes upon your intellectual property rights, please notify us promptly in accordance with the Digital Millennium Copyright Act (DMCA) by contacting us at [email protected].

8. Disclaimer of Warranties

To the fullest extent permitted by applicable law, Pizzana expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties that our Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components;
• Warranties regarding the accuracy, reliability, completeness, or timeliness of any content on our Website, including menu information, nutritional data, pricing, and availability;
• Warranties that defects will be corrected or that our servers are free of viruses or other harmful components.

We do not warrant or represent that the use of our services will meet your expectations or requirements. Any reliance on the information provided on our Website is at your sole risk.

Allergen Notice: While we make reasonable efforts to provide accurate allergen and nutritional information, we cannot guarantee that our products are free from any specific allergen. Customers with food allergies or dietary restrictions should exercise caution and contact us directly before placing an order.

9. Limitation of Liability

This limitation applies regardless of whether such damages are based on contract, tort (including negligence), strict liability, or any other legal or equitable theory, and even if we have been advised of the possibility of such damages. Specific damages excluded under this limitation include, but are not limited to:

• Loss of profits, revenue, or anticipated savings;
• Loss of data or information;
• Loss of goodwill or business reputation;
• Business interruption;
• Personal injury or property damage not caused by our direct negligence;
• Cost of procurement of substitute goods or services.

In no event shall our total cumulative liability to you for all claims arising out of or relating to these Terms or your use of our services exceed the greater of: (a) the total amount paid by you to Pizzana in the ninety (90) days preceding the event giving rise to the claim, or (b) One Hundred United States Dollars ($100.00 USD).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pizzana and its officers, directors, employees, agents, contractors, licensors, affiliates, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your access to or use of our Website or services;
• Your violation of these Terms or any applicable law or regulation;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Any content you submit, post, or transmit through our Website;
• Any fraudulent, harmful, or deceptive activity you engage in in connection with our services;
• Any dispute between you and a third party arising from your use of our services.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You may not settle any such claim without our prior written consent.

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, storage, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website and services, you consent to our data practices as described in our Privacy Policy.

We comply with all applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission (FTC) Act with respect to unfair or deceptive practices in commerce. For more details about your privacy rights, please review our Privacy Policy at food-pizzana.digital.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Pizzana. These links are provided for your convenience only. We have no control over the content, privacy policies, or practices of any third-party websites or services, and we do not endorse or assume any responsibility for them.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites you visit. We shall not be liable for any damages or losses caused by your use of any third-party website or service.

13. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to them or your use of our Website and services shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the State in which Pizzana is registered and operates, without regard to its conflict of law principles.

To the extent any dispute is not subject to mandatory arbitration as set forth below, you and Pizzana agree to submit to the exclusive personal jurisdiction of the federal and state courts located in the applicable jurisdiction of our business operations for the resolution of any disputes not subject to arbitration.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of our services or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us at [email protected] and provide a written description of the dispute, including the nature of the claim, the specific relief sought, and your contact information. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice.

14.2 Binding Arbitration

If we are unable to resolve the dispute informally, you and Pizzana agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or the use of our services, shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except as otherwise provided herein.

The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party shall be responsible for their own attorneys' fees and costs unless the arbitrator determines that an award of fees is appropriate under applicable law.

14.3 Class Action Waiver

14.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use our Website or services. We reserve the right to:

• Terminate or suspend your access to our Website or services at any time, with or without cause, and with or without notice;
• Terminate or suspend your account for any violation of these Terms;
• Refuse service to any person or entity at our sole discretion.

Upon termination, your right to use our Website and services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation: intellectual property rights provisions, warranty disclaimers, indemnification obligations, limitations of liability, and dispute resolution provisions.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations or liabilities incurred prior to termination.

16. Changes to These Terms

We reserve the right to modify, update, or revise these Terms of Service at any time and at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide notice to registered users via email or a prominent notice on our Website.

Your continued use of our Website or services after any changes to these Terms constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree to the revised Terms, you must stop using our Website and services.

We will not apply material changes retroactively to disputes that arose before the effective date of the revised Terms without your explicit consent.

17. Force Majeure

Pizzana shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent that such failure or delay is caused by events beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, labor disputes, transportation disruptions, power outages, cyberattacks, or other events constituting force majeure.

In the event of a force majeure occurrence, we will make reasonable efforts to notify affected customers and resume normal operations as soon as practicable.

18. Electronic Communications

By using our Website and providing your email address or phone number, you consent to receive electronic communications from us, including order confirmations, promotional materials, newsletters, and service updates. These communications satisfy any legal requirement that communications be in writing.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in any marketing email or by contacting us at [email protected]. Please note that opting out of marketing communications will not affect transactional communications related to your orders or account.

19. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable under applicable law by a court of competent jurisdiction or an authorized arbitrator, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall be construed to give maximum effect to the original intent of the parties.

The invalidity or unenforceability of any provision in one jurisdiction shall not affect the validity or enforceability of that provision in any other jurisdiction.

20. Waiver

The failure of Pizzana to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver by us of any breach or default under these Terms shall be deemed to be a waiver of any subsequent breach or default. Any waiver of any provision of these Terms will be effective only if made in writing and signed by an authorized representative of Pizzana.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Pizzana on our Website, constitute the entire agreement between you and Pizzana with respect to your use of our Website and services. These Terms supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral, between you and Pizzana concerning the subject matter herein.

22. Assignment

You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. Pizzana may freely assign these Terms, in whole or in part, including in connection with a merger, acquisition, sale of assets, or by operation of law, without your consent and without notice, to the extent permitted by applicable law.

23. Headings

The section headings used in these Terms are for convenience and organizational purposes only and do not have any legal or contractual significance. They shall not be used to interpret, limit, modify, or construe the scope or extent of any provision of these Terms.

24. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you need to contact us for any reason related to your use of our Website or services, please reach out to us using the following contact details:

We are committed to addressing your questions and concerns promptly. We aim to respond to all inquiries within 5 to 7 business days of receipt.

These Terms of Service were last updated on May 28, 2026. Pizzana reserves the right to update or modify these Terms at any time. Please check this page regularly for any changes.